Please kindly take note of our terms and conditions below to ensure you enjoy an incredible experience while visiting us.

 

Group Bookings – Cancellations/Pre-orders

We require at least 48 hours notice for any cancellations of groups of 20 or less, unfortunately without this notice, deposits will be retained. Group bookings of 20 and over please note that deposits are not refundable and will be retained unless you give one week’s notice. Please be aware that pre-paid events as well as any hire charges, are not refundable in any cancellation circumstance.
Group bookings of 12 and over do require a pre-order from the relevant menu along with full payment at least 5 days prior to arrival. All pre-orders are collected using an automated emailing system which will include a link you can forward to other guests. Please kindly be aware that all pre-orders do need completing using this online system and your booking is at risk if a pre-order is not completed 5 days prior. Our customer service team are on hand to guide you through this process but cannot manually input pre-orders.

 

Service Charge

A discretionary service charge will be added to you bill. Should you wish for this to be removed, please let a member of our team know.

 

Dogs

Dogs are welcome in our venues. We are a proud dog friendly establishment and offer various seating options within the venue. If you have a furry friend visiting with you, please be sure to let us know so that we can seat you in the correct area in order to avoid disappointment. We would kindly ask that you make us aware of your preferences at least 24 hours before your reservation.

 

Accessibility

Accessibility is essential if you have a pushchair or wheelchair. It is essential that you let us know if you have any access requirements so that we can be sure to seat you in a suitable area of the venue as well as a suitable table. Please be aware that without 24 hours notice, it may be difficult to implement the required adjustments and, in such circumstances, we may not be able to offer you a suitable seating area.

 

Running Late

If you are running late, please do let us know so that we can adjust our timings where possible. We allow a 15-minute leigh-way after which time we reserve the right to re-allocate your table. Please do be aware that arriving late may affect wait times on service during peak times.

 

Table Requests

Table Requests are something that we always endeavour to take into account when allocating your table however we cannot guarantee your request.
Our outdoor seating area and drinks only tables are not bookable and are allocated on a first come, first served basis.

 

Alcohol

We kindly ask that you enjoy alcoholic beverages safely and in moderation. Should a member of our team feel that you have reached a stage where following our safety rules is difficult, they will refuse to serve you and may unfortunately be asked you to leave the premises.

 

Bespoke Inns App

The Bespoke Inns App is available to download on Android and Apple devices. This is a great way to book a table, earn loyalty points and find out about exclusive offers.

 

Single Sex Parties

Single Sex Parties are limited in our venues. We have been advised by licencing to place a strict limit on the number of single sex parties present in our venue at any time. For this reason, if your booking is for a SINGLE SEX party of more than 4 people who are under the age of 25, please call us immediately to provide us with more details.
If you do not do this and we have a high number of single sex parties in an area upon your arrival, we reserve the right to offer you a table in a different area of the pub, alter the time of your table or refuse you your table in order to meet with the advice we have received.

 

Dress Code

Our venues operate a smart casual dress code and we do not allow hoodies or baseball caps to be worn whilst on site.

If you have any questions at all, please do not hesitate to give us a call on 01283 704149 or email customerservices@bespokeinns.co.uk.
We look forward to welcoming you soon.

 

“Bottomless” Fair & Reasonable Policy

In order to enjoy our “Bottomless” promotion please read our terms and conditions.

Please note: Our license requires us to ensure that any consumption of alcohol while on our premise is responsible and upholds the licensing objectives. The conditions set out in this policy are designed in order to ensure that the business meets its license obligations and relevant legal statutes.
Our Managers reserve the right to refuse a service or further sale of alcohol to any person deemed by them to be acting in a way which might undermine the licensing objectives, conditions of our license or any other relevant statute. In the event that a person is refused service due to this reason, the refused guest will not be eligible for any compensation or refund.

Drinks
We are pleased to offer our “Bottomless” promotion on the following products: Alcoholic beverages, prosecco, Boot Beer, house lager, selected cocktails, non-alcoholic beverages, post mix drinks including coke, diet coke, lemonade and soda, cordials, tea and coffee.

Should you wish to enjoy alternative drinks during your visit, these will be charged at the menu listed price.

Please note:- in order to uphold our licensing objectives, we are not permitted to supply guests with additional drinks/ refill their glasses until they have finished or substantially finished their existing drinks. This is essential to ensure that guests are aware of how much they are consuming.
In the interest of ensuring responsible drinking, multiple drinks / ‘stock piling’ is not permitted. The management reserve the right to remove additional drinks from the table if it comes to their attention that either of these practices are in play.
Last orders/ refills must be made at least 10 minutes before the end of your booking – so guests have time to finish their drinks before the booking finishes.

Time
The Bottomless promotion will be for a maximum of 90 minutes and will start at the scheduled time of your booking.
The promotion is applicable to the whole table and starts and finishes at the same time for all guests. Any guests that arrive late will therefore forfeit the time. This also applies to parties that are split into multiple tables.

Age Restrictions
This promotion is available only to those aged 18 years and over. All guests attending should be aware that we operate a CHALLENGE 25 POLICY and they may be required to provide proof of age prior to or during their booking.
Should a guest be unable to produce proof of age upon request, they will not be permitted to partake in the event (even if only consuming soft drinks) and will not be entitled to a refund or any compensation.

Guest Responsibility
The Party Organizer is responsible for ensuring that their party complies with the guidelines and restrictions set out within this policy.
Management retains the right to refuse to serve anyone whose behaviour is disrespectful or abusive to any member of staff or other customer. Management will use their discretion to determine whether a guest is in a fit state to continue to take part in the promotion and will refuse service to anyone who is deemed not to be so.

Disclaimers
We reserve the right to cancel, withdraw, change or stop the promotion without notice should it be deemed to be in the best interest of upholding our legal responsibilities and the licensing objectives.
The party organiser is responsible for the conduct and understanding of their party both prior to and during their visit.
Bespoke Inns offer their “Bottomless” promotion in good faith and expect participants, whilst enjoying the occasion, to be fair and reasonable in their participation.

 

 

Kindest Regards,
Customer Services
Bespoke Inns
The Boot | Harpurs | The Dragon | Binary